Accessing Fels Support

1. Support from the Learning Management Portal

the link to Fels Support is available throughout the Fels Learning Management Portals 

2. Self help or Knowledge base

For many of the most common questions or support needs, Fels Knowledge base will be a resource many can use to assist in the most common issues.

To access the Knowledge base select the link or copy the link below into your browser"

https://felssupport.groovehq.com/help_center

Requesting support

To request support or interact with a live support agent, select the support icon in the left corner of the screen

Support contact form

The support form is routed directly to the support desk. Learners will need to provide the following information to assist support in addressing support needs:

• Email address
• The community name
• A detail description of the support need

Live Chat Support

This feature is available during normal working hours 9am - 5pm EST Monday-Friday.