Accessing Fels Support
1. Support from the Learning Management Portal
the link to Fels Support is available throughout the Fels Learning Management Portals
2. Self help or Knowledge base
For many of the most common questions or support needs, Fels Knowledge base will be a resource many can use to assist in the most common issues.
To access the Knowledge base select the link or copy the link below into your browser"
To request support or interact with a live support agent, select the support icon in the left corner of the screen
Support contact form
The support form is routed directly to the support desk. Learners will need to provide the following information to assist support in addressing support needs:
- Email address
- The community name
- A detail description of the support need
Live Chat Support
This feature is available during normal working hours 9am - 5pm EST Monday-Friday.